Once your appointment is scheduled, you’ll receive a link to complete your new patient information three days prior to your appointment time. This link will be sent to the email and phone number provided to us when you scheduled your appointment. This link is where you’ll have an opportunity to list allergies and medical history and consent to our office and financial policies. Please allow 20-30 minutes to complete your check-in as you will not be able to be seen if it is incomplete.

Our check-in software allows you to stop and your progress will be saved so you can complete your check-in later if needed. Note that we do not use paper forms for the registration process.

We ask that you come to the clinic at least 15 minutes prior to your appointment time. Our clinical staff will record your vital signs and review information you provided during the check-in process.

Note that we do not order lab tests prior to your new patient visit as your Provider has to assess your history and determine which lab tests are needed. It is typical for all new patients to have a second visit to review test results and determine next steps to address your concerns. The second appointment will be scheduled for you to ensure you can seen 6-8 weeks after your initial appointment, but you can cancel the second appointment at any time.

Because our providers only see 8 patients per day, we need a 48-hour notice to change your appointment and avoid a late cancel fee. We understand there are times when you must miss a medical appointment due to emergencies, however, if you do not arrive for your appointment or fail to notify us within 48 hours of your scheduled appointment time, you will be charged the full appointment fee ($300 for new patients and $250 for established patients). If you late cancel or no-show multiple appointments, you may not be allowed to reschedule your appointment.

Before reaching out to your provider, please review your after-visit care summary for information discussed during a visit. For clarification on care summaries and where to find them in the IMC portal, please see the “What is a care summary and where can I find it?” section of our FAQ.

Beginning in January 2024, patients with the IMC Membership Plan may communicate with staff and Providers through the portal.

Patients who have opted for the Pay-Per-Service care plan will have access to the portal with portal messaging to the provider costing $25 per portal message. Please call the nurse line for all questions and requests. Note that some questions or concerns may require an appointment.

Please note that portal messages may take up to three (3) business days for a response based on the Provider’s availability. Urgent messages are not appropriate for the portal as an immediate response cannot be guaranteed.

Requests for letters, form completion, record review, written report of laboratory results, and other requests outside of scheduled appointments are chargeable events for patients not in the Membership Plan and are based on the amount of time needed to fulfill the request.

A care summary is a summary electronically provided to you after an appointment with one of our providers. In this care summary you’ll find relevant follow up instructions and recommendations. If labs or test kits were discussed and ordered during the appointment you’ll find that information in your care summary also.

Before reaching out to your provider or a staff member with a follow up question following your appointment please check your care summary first.

You’ll receive a link to your care summary soon after your visit by email however, all care summaries are viewable on the portal. Care summaries are easiest to find on a desktop or laptop but you can view on your mobile device. If on a mobile device, after logging into your portal account scroll to the bottom of the homepage and click “full site”. If logged into the portal on a desktop or laptop click “My Health” then “Care Summaries” you’ll also follow the same workflow on a mobile device once the full site has been enabled.

We are a low-volume practice by choice. Due to the complexity of our patients and the need for longer visits, most IMCNC providers see only 8 patients a day. Insurance reimbursement cannot support our overhead at this low-volume level.

We have elected to not take insurance so we can provide the time and attention our patients require at a rate that can sustain the practice’s financial viability.

Only IMCNC office visits will not be covered by your insurance plan. Most traditional lab tests and imaging (x-rays, etc.), and prescription medication will be covered by your plan, however we always advise that you ask about your financial responsibility before agreeing to any healthcare services.

This will depend on what type of medication you are requesting. You will need to be seen at the minimum of once yearly for all refills, but many medications require more frequent appointments. All prescription refill requests should first be directed to your pharmacy and not to IMC. The Guide to Prescription Refills and Appointments is available here.